We uniquely maximize our human and technical resources not simply to present the brands we represent, but to become them. To the customer we are the genuine face of the brand we serve.

Information Collection Communicate a professional national brand image immediately upon answer. Establish rapport, gather pertinent consumer contact information, specific job details along with any special requests to support the successful delivery of the service. Information is confirmed and next steps are established.

Data Entry Collection and validation of all pertinent information to ensure accuracy and maintenance of up-to-date customer files.

Complaint Resolution Support the customer through the collection of information and establish lines of communication to ensure any issues are resolved with the appropriate party in a timely manner.

Technical Support To provide an educational resource for general technical questions and issues.

Estimating Providing customers with estimates on behalf of client businesses.

Selling Maximizing the sales opportunity on the initial call in the sense of up-selling services and products to ensure successful trial closing.

Scheduling of customer appointments

Virtual Receptionist To support the delivery of back end administration. This includes: Warm transfers/conference calls, booking and rescheduling of appointments, gate keeper.