We uniquely maximize our human and technical resources not simply to present the brands we represent, but to become them. To the customer we are the genuine face of the brand we serve.
Customer Loyalty
Once the customer has gone through the brand experience and the contracted job has been completed, TLS follows up as a third party to collect objective feedback on the customer experience of the work performed. The results are organized and presented to our client businesses in a manner that will help them better understand their customers, and improve service delivery at all levels within their organization. All customer complaints or expressed concerns are communicated back to the client business to be addressed immediately thus creating the opportunity to increase the positive net promoter base.
Lead Regeneration
The objective of lead regeneration is to maximize opportunities to generate business by pursuing leads that were left behind by the client business in their initial sales process. For instance, unlike its clients, TLS can leverage its human and technical resources to make multiple contact attempts per day to establish customer contact and open/re-open the sales process.
Sales Calls
TLS provides sales support to its client businesses by leveraging its human and technical resources to maximize timely customer contact.
Estimate Follow-ups
When customers have gone through the estimate process yet have not contracted the work, we perform follow up calls to encourage the customer to make a buying decision. If the customer chooses to proceed, we then put that individual in touch with the appropriate client contact. In the event a customer chooses not to proceed with the work we take this as a learning opportunity to determine if there were any perceived or actual shortcomings in the process to date that caused the customer to not contract the work. All information collected is relayed to the client business.
Missed or Cancelled Appointment Follow-ups
Track and follow up on any missed or cancelled appointments in effort to rebook.
Previous Customer Calling
Scheduled calling of former customers who would now be at the point where they would again be in need of a service previously provided. These calls further a customer’s lifecycle with the brand.