Highly customized customer support services provide small to medium
enterprises (SME) with a specialized team of agents and solutions. We seek
a full understanding of how our client’s customers expect and want to be treated when they call, always with the goal of customer satisfaction.
Outsourcing these programs to TLS enables our clients to focus on their
core competencies.
First Contact
We handle calls regarding general inquiries or booking requests professionally and efficiently, always with the objective of reflecting well on our client companies.
Scheduling We manage call-in and call-out programs designed to put potential customers in a buying position. Taking the lead and turning it into an appointment is the goal, while letting our clients focus on what they do best.
The Virtual Office A virtual office setup links field staff to the office. We can create conferences or transfer calls directly to the field to keep customers in an active communication, which is not only highly efficient but provides customers with a satisfying and personal contact experience.
Issue Tracking and Resolution As complaints or issues arise, we work to get the correct parties involved so the problem can be resolved. This process may involve follow up communications, ageing rules for escalation, and in some cases resource allocation to ensure that customers are cared for appropriately and to everyone’s satisfaction.
Lead Re-generation TLS develops programs designed to gather leads that have gone “cold” or are otherwise not actively pursued. We strongly believe that specific processes and communications can convert these potential customers into active prospects. This is especially important for franchise and large distribution companies, where each location is held to the same level of standards and where the brand must be protected.
Scheduling We manage call-in and call-out programs designed to put potential customers in a buying position. Taking the lead and turning it into an appointment is the goal, while letting our clients focus on what they do best.
The Virtual Office A virtual office setup links field staff to the office. We can create conferences or transfer calls directly to the field to keep customers in an active communication, which is not only highly efficient but provides customers with a satisfying and personal contact experience.
Issue Tracking and Resolution As complaints or issues arise, we work to get the correct parties involved so the problem can be resolved. This process may involve follow up communications, ageing rules for escalation, and in some cases resource allocation to ensure that customers are cared for appropriately and to everyone’s satisfaction.
Lead Re-generation TLS develops programs designed to gather leads that have gone “cold” or are otherwise not actively pursued. We strongly believe that specific processes and communications can convert these potential customers into active prospects. This is especially important for franchise and large distribution companies, where each location is held to the same level of standards and where the brand must be protected.